Category Archive for "Customer Satisfaction"

Text for Customer Support

5 Ways SMS Messaging/Texting Helps Enhance the Customer Experience with Support

According to Deloitte, 92% of organizations that view customer experience as a differentiator offer multiple contact channels for service or support. Although calling will always be one way customers prefer to get issues resolved, things like IVR mazes and long…

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SMS templates in retail

Top 10 Messages for Etailers (SMS Templates)

Ecommerce sales are slated to reach nearly $500 billion in 2018, according to eMarketer. Players will slug it out on factors like pricing and shipping. Customer loyalty will ensure you thrive, and texting enables you to leapfrog over your competition….

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pablo (4)

SMS long code or SMS short code- which one’s right for your business?

While planning a text or SMS marketing campaign, one of the primary decisions an organization needs to make revolves around the selection of an inbound number. Inbound numbers, either in the form of long or short codes, are used to…

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Image-for-portal-2528-new-2529

SMS Magic in New Avatar – Responsive, Re-designed

Greetings from Screen Magic team ! The SMS Magic Customer Portal is important Customers Self-Help tool which help them on multiple instances right from tracking the SMS to billing/invoicing.  This new release comes with a 360 degree change in UI and Experience….

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