Category Archive for "incoming"

Action on Incoming SMS

Set-up auto actions on Incoming SMS With SMS Magic, you can set up automated actions on incoming messages Forward Incoming messages to an email/mobile number Notify record owner on Incoming SMS Auto Opt out on Incoming messages Create Lead/Contact/Case etc…

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Incoming SMS

Understanding Incoming SMS For availing the incoming functionality, you first need to procure a dedicated incoming number to receive replies. All the SMSes received on this number are pushed to your Salesforce org through Oauth. There are two ways to...
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Auto Reply on Incoming SMS

You can set up auto response messages on incoming SMS using SMS on Workflow feature. With SMS on workflow you can define actions for workflow rules & send auto replies to incoming queries.  For e.g.: If you receive any SMS after...
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Create Lead/Contact/Case etc on Incoming SMS

You can now create Lead, Contact, Opportunity, Case or Task on Incoming SMS. This can be done manually or through an auto configuration. Manually creating records: Go to SMS Magic Application–> Incoming SMS –> Select a view. Select the records and...
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Set Opt-out on Incoming SMS

You can maintain opt-out preferences of your customers based on their SMS response. To make this configuration, go to SMS Settings–> Configure Action on Incoming SMS–> Opt out Settings–> New Opt Out Settings In this configuration, you need to mention...
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Alert on Incoming SMS

Alert on Incoming SMS – Forward messages to an email/mobile number   You can forward incoming SMS to mobile number or email of any of your Salesforce users by following the below steps: Go to SMS Settings–>Configure Action on Incoming...
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