Incoming SMS

May 20, 2014

Understanding Incoming SMS

For availing the incoming functionality, you first need to procure a dedicated incoming number to receive replies. All the SMSes received on this number are pushed to your Salesforce org through Oauth.

There are two ways to gather response over incoming numbers:

  1. Use the number as SenderID (not available in some countries. Please see “Available Countries and Restrictions”)
  2. Mention the reply number in the out-bound SMS.
    For e.g.: Hi Ted, Please reply back at <incoming number>.



How to Set-up Incoming SMS Functionality?

Note: This section shows incoming functionality as in the latest version of SMS Magic Interact (version 1.30). For SMS Magic Interact versions 1.2 to 1.29, please install the OAuth package or update your package to latest version.


Step 1: Procure a dedicated incoming number.

Get in touch with [email protected]

Step 2: Keep your SMS Magic portal ( credentials handy

If you do not have the credentials for, please contact [email protected] with your Account ID/ SF username.

Step 3: Set-up OAuth

To see how to set-up the Oauth, please refer to OAuth Settings



Availability of Incoming Numbers

Incoming Numbers are readily available for the following countries. For other countries, please contact us at [email protected]

  1. Australia
  2. Austria
  3. Canada
  4. Czech Republic
  5. Finland
  6. Germany
  7. Hungary
  8. Denmark
  9. Lithuania
  10. Netherlands
  11. Estonia
  12. Norway
  13. Poland
  14. South Africa
  15. Spain
  16. Sweden
  17. Switzerland
  18. United Kingdom
  19. United States
  20. France
  21. Hong Kong
  22. Ireland
  23. Israel
  24. Malasia
  25. Romania
  26. Russia
  27. Slovakia
  28. Puerto Rico



Restrictions on Incoming Numbers

Dynamic sender ID is not allowed in the following countries.

  1. USA
  2. New Zealand
  3. All Latin American Countries


Please Note:

The dedicate incoming number is auto-configured as the sender ID in USA to gather response.


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