Understanding Incoming SMS
For availing the incoming functionality, you first need to procure a dedicated incoming number to receive replies. All the SMSes received on this number are pushed to your Salesforce org through Oauth.
There are two ways to gather response over incoming numbers:
- Use the number as SenderID (not available in some countries. Please see “Available Countries and Restrictions”)
- Mention the reply number in the out-bound SMS.
For e.g.: Hi Ted, Please reply back at <incoming number>.
How to Set-up Incoming SMS Functionality?
Note: This section shows incoming functionality as in the latest version of SMS Magic Interact (version 1.30). For SMS Magic Interact versions 1.2 to 1.29, please install the OAuth package or update your package to latest version.
Step 1: Procure a dedicated incoming number.
Get in touch with [email protected]
Step 2: Keep your SMS Magic portal (sms-magic.in) credentials handy
If you do not have the credentials for sms-magic.in, please contact [email protected] with your Account ID/ SF username.
Step 3: Set-up OAuth
To see how to set-up the Oauth, please refer to OAuth Settings
Availability of Incoming Numbers
Incoming Numbers are readily available for the following countries. For other countries, please contact us at [email protected]
- Czech Republic
- South Africa
- United Kingdom
- United States
- Hong Kong
- Puerto Rico
Restrictions on Incoming Numbers
Dynamic sender ID is not allowed in the following countries.
- New Zealand
- All Latin American Countries
The dedicate incoming number is auto-configured as the sender ID in USA to gather response.