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Technical Documentation
Webinars
White Papers
Case Study
eBooks
Release Notes
Guides
Technical Documentation

Get Started

To Get Started, you will need to sign up with SMS Magic first. You will be provided with appropriate package links for installing. Once you have installed the application, you can start using basic functionality right away. App can be configured for complex usage as well, using APIs and Workflow.

Developers

Developers and System Administrators can use SMS Magic Apex API and HTTP Api to build complex integrations. Basic SMS functionality can be configured for custom objects.

SMS Tips

SMS is a 20 year old technology, it is rapidly getting adopted by enterprises for customer interactions, sales acceleration and marketing.

Quick Links

  1. SMS 101 – Know everything about SMS
  2. Choosing SMS provider – Its long & hard process to find trusted SMS partners.
  3. SMS Pricing -  country wise prices of sms & inbound numbers
  4. Impact of TCPA guidelines for US Customers
  5. Best Practices for using SMS messages in your business communication

SMS App Configurations

Developers and System Administrators can configure/create buttons, use SMS Magic Apex API and HTTP Api to build complex integrations.

SMS Automation using Workflows

SMS on Workflow is add-on package for SMS Magic app. This add-on package will allow you to send auto SMS by simply setting up a Salesforce Workflow rule and action. You don’t need to write a single line of code, just use our point and click tools to send auto messages!

Schedule Reminders/Notifications

SMS Magic Scheduler add on package which gives you the option to schedule SMS messages! You can schedule SMS messages to a list of records or schedule a Salesforce “Campaign”.

Webinars
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SMS Magic for ‘Not-for-Profit organisations’
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Timely notifications, better engagement using texting from SalesForce
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Optimize Your Business Interaction with SMS Magic Interact
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Deep Dive into SMS Magic API
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SMS on Workflows – Key to Automated Business Communications
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White Papers
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Whitepaper: How financial companies can leverage texting

This paper zooms in on one immediate and affordable opportunity for beginning to change the way financial companies communicates with Gen Y, Z, and all other technologically progressive consumers.

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Whitepaper Text Marketing Best Practices
Text Marketing Best Practices for Businesses

This paper discusses a few mobile marketing ideas and strategies, and how SMS/text marketing as a tool can help in solving critical marketing challenges.

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Why Texting Rules!

Find out why businesses across the globe are embracing texting.

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SMS
Best Practices
for Education

The Big Race to Win, Engage, and Retain College Students

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SMS
Best Practices 

for Recruitment

How can CRM and Text messaging help recruiters close more positions?

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SMS
Best Practices
for NGOs

Surviving the race for Mind Share and Money 

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SMS 
Best Practices
for Real-Estate

Meeting the marketing & communication challenges for today’s realtors

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Education

SMS Magic allows universities, colleges and other educational institutions to communicate with

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Real Estate

SMS Magic is a highly customizable application. You can set up send SMS functionality on any standard

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Recruitment

Recruiters across the globe use SMS to communicate with their candidates and customers.

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Health

SMS Magic’s robust SMS solution enables hospitals and individual practitioners to communicate

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Finance

The finance industry is at the fore-front with SMS communications and send transactional messages

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Not for Profit

SMS Magic is a highly customizable application used by many non profit organisations to engage

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Others

SMS Magic helps Firms from multiple Business verticals to achieve their goals. Check it out, how

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Case Study
eBooks
Release Notes
SMS-Magic Interact Release Notes: December 2016

SMS-Magic Interact December Release promises to enhance the user experience and give you better communication tools to interact with your prospects and customers. SMI 1.46 comes with exciting new features that will not only help you in running innovative marketing campaigns, but also provide you an edge in meeting your sales targets.

Read Release Notes

SMS-Magic Interact Release Notes: July 2016

We are happy to announce the SMS-Magic Interact July 2016 release. This release focuses on providing more control and flexibility to the users of SMS-Magic Interact. You will now have multiple Custom settings & permissions and many other options to view and use data across your CRM objects.

Read Release Notes

Guides
Marketing Guide: Messaging is the New Conversation for Marketing

Over 97% of your buyers use messaging every single day. Over 90% of them would prefer to hear from you via message than any other form of communication. This guide shows you exactly how to capture the attention of your buyers using the power of messaging.

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SMS Magic FAQ's

How can I start using SMS Magic on Salesforce
You can start using SMS magic by Signing up for one of the three available subscriptions. Post signup, we will provide you links to install and configure the application.
Which editions of Salesforce does SMS Magic support?
SMS Magic is available for all editions except “Group” edition. Some Force.com users might face some difficulties with standard package. Please reach out to our support team for special package for Force.com instances.
How do I configure SMS Magic application?
Please visit our resource center where we have put up detailed instructions on how to configure application. For any specific questions please reach out to our support team.

SMS FAQs

How many messages can I send with SMS Magic? Is there any limitation?
You can send any number of messages using our standard subscriptions – Starter, Value or Automation. Messages will be sent using SMS Magic connections and you need to purchase SMS packs to sent out the messages. We use high quality transactional routes to ensure all enterprise communications are delivered on time! However, you still need to comply with rules and regulations imposed by local telecom authorities
Can I send message in language other than English
SMS Magic supports unicode messages, which means you can send messages in any language. Please note that messages sent in non English languages have a different length.  This is as per the SMPP specifications and is not controlled by us. Refer the below table for details
Content Type No. of Characters per message
English 160
English Multi-part / Long Message 153
Unicode 70
Unicode Multi-part / Long Message 67
Can I send long messages?

You can send messages up to 700 characters with SMS Magic. If you are sending long messages, corresponding credits will be deducted from your account. For example, if you are sending a message of 350 characters, three credits will be deducted.

Long messages are broken into multiple parts and are concatenated at recipients mobile phone.