SMS-Magic Interact December 2016 Release Notes

December 06, 2016
admin

SMS-Magic Interact December Release promises to enhance the user experience and give you better communication tools to interact with your prospects and customers. SMI 1.46 comes with exciting new features that will not only help you in running innovative marketing campaigns, but also provide you an edge in meeting your sales targets.

Features include:

  1. Lightning Ready Interface
  2. Multimedia Messaging Service (MMS)
  3. Know specific reasons for Message Delivery failure
  4. Scheduler available in SMI package
  5. Permission set for SMI objects

1. Lightning Ready Interface

With the SMI 1.46 December Release, we are advancing towards the lightning experience. Lightning experience provides you a visually appealing UX and an interface that helps to speed up your communication. You can now send single and bulk messages from a single frame.

Let’s have a look at the new interface:

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Like what you see? Good news is, you can have this interface in your Salesforce Classic view as well!

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Action Required

To get the above visual experience, you need to create a Visualforce page and associate it with a button. You can find the step-by-step process to get the above interface here.

2. Multimedia Messaging Service (MMS)

Yes, you read it right! SMS-Magic Interact now provides you with two-way MMS capability. Add colors to your communication, enhance your marketing campaigns with media rich files, accelerate your sales process, and optimize your operations. To learn about the use-cases of MMS, read our blog here.

SMS-Magic Interact provides you a simple interface to send and receive MMS from your customers.

The screen below shows how you can send out MMS to your recipients:

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You can view the outgoing and incoming MMS in your ‘Conversation View’. This way you can quickly scan the communication thread of each record.

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Action Required

MMS can be sent out to your customers using ‘Conversation View’, ‘Bulk Send’ button, ‘Single Send’ button , ‘List View’ and ‘Campaigns’. MMS feature is available in the Classic as well as Lightning Interface. Read our resource on How to Configure MMS to get started.

3. Know specific reasons for Message Delivery failure

It is critical for a sender to know whether messages sent by him are delivered to the intended recipient or not. In case they are not, it is important to know the reason for the failure and take corresponding action.

SMS-Magic now provides you an additional field that will show reasons for failure of delivery of your message. Based on this error message, you can take actions to resolve the same.

Let us see how this new field appears in your SMS history page:

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You can see the reason for failure of message under the field ‘Delivery Error Message’ in your SMS-History record.

Action Required

The reason for delivery failure will be populated in the ‘Delivery Error Message’ field. You are required to add this field in your ‘SMS History Detail’ section.

4. Merging Scheduler with SMS-Magic Interact

SMS-Magic Interact basic package is now integrated with Scheduler package. You no longer have to go through the hassle of installing a separate Scheduler package and configure a ‘Send SMS’ button in order to schedule messages. Based on the subscription type, you would get scheduling capabilities for:

  • Sending out a single message
  • Sending out bulk messages
  • Executing a campaign
  • Executing ‘list view configuration’

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A separate section to ‘Schedule Date and Time’ lets you schedule your messages.

Action Required

None. Based on your subscription type, this section will appear on your ‘Send SMS’ page. As of now, we do not support scheduling capabilities in Visualforce pages with lightning component.

5. Permission set for users to access SMS-Magic Interact objects

Several instances of failure to send out messages have been noted as the user did not have adequate permission to send out messages from the salesforce org. To save time and effort in manually assigning permissions to different users, we bring you ‘SMS Interact Permission Set.’ By simply assigning this permission set, the user gets access to all the objects required to send out messages.

By default this permission set won’t be granted to any user. You will have to manually grant this permission set.

If you remove this permission set, then default permissions will be set for that user and you can continue to provide/revoke access to that user manually.

The screen below shows how you can assign the ‘Permission set’:

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Action Required

You can grant/revoke the permission set for a user by following the below steps:

  1. Go to ‘Setup’ >> ‘Administration’ >> ‘Manage Users’ and click on ‘Users’
  2. Click on the user for which you wish to grant/revoke permission set
  3. Look for ‘Permission Set Assignment’ and then edit that permission set
  4. You will be able to see ‘SMS Interact Permission Set’ under ‘Available Sets’
  5. You can add the ‘SMS Interact Permission Set’ to the column ‘Enabled Permission Sets’
  6. Click ‘Save’ to save the changes

Note: A user can send out an SMS even when this permission set is not allotted to him, provided he is manually given permission to send out messages.

We are pleased to announce these enhancements and look forward to hear your experiences after you have implemented these features in your org. Till we come up with our next release with more promising features, Happy Messaging!

In case you need any assistance, please contact us at care@screen-magic.com.

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